Customer terms of service

These terms

1. What these terms cover. These are the terms and conditions on which we, car.co.uk, supply services to you, the customer, across our various platforms, including our website and our mobile app.

2. By using our services (as described in clause 3) you are accepting these terms of service at the date of this agreement and as amended from time to time by us. You should make sure that you review these terms regularly for amendments. If you do not agree with these terms, you should not use our services.

3. These terms apply to any listing for sale or scrappage of a vehicle that is placed on car.co.uk by you and, together with all other terms posted on the car.co.uk website, set out the terms on which we enter into a contract with you to provide you with access to the car.co.uk platform and services.

4. Why you should read them. Please read these terms carefully before you use our services. These terms tell you who we are, what our services are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.

5. Italics. Please note that wherever we use italics in these terms, the wording in italics does not form part of the terms but is intended to assist with interpretation of these terms.

Information about us and how to contact us

1. Who we are. We are New Reg Limited, trading as car.co.uk, a company incorporated in England and Wales under number 03143909 whose registered office is at Unit 5, 117 Liverpool Road, Longton, Preston, England, PR4 5AA.

   In these terms, “we”, “us” or “our” means New Reg Limited, trading as car.co.uk. “You” or “your” means an individual using our services to sell a vehicle through the car.co.uk platform.

   The terms “Purchasing Company” or “Purchasing Companies” are used to refer to the businesses with whom we have an agreement in place allowing them to access listings and purchase used or scrap vehicles through the car.co.uk platform.

2. How to contact us. You can contact our customer service team using the details set out on our “Contact Us” page

3. How we may contact you. If we have to contact you we will do so by email or mobile number to the address or number you have provided to us.

4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails and notifications delivered via the car.co.uk platform.

Our services

1. These are the terms and conditions on which we supply the following services:

   1. The sale of a vehicle after we provided you with a quote for the purchase of the vehicle for scrappage by one of the Purchasing Companies, which you accepted (an “instant quote”), as set out in clause 4; or

   2. Advertising a vehicle for purchase as a used car or for scrappage by one of the Purchasing Companies, as set out in clause 5.

   3. We also provide a 7 day listing facility (“Auction”), as set out in clause 6.

2. Proof of identity. You will be required to provide proof of identity and address (for example, photo ID and a utility bill) to the Purchasing Company when selling a vehicle via the car.co.uk platform. By using our services, you agree to provide proof of identity to the Purchasing Company and that this information may by uploaded to our systems, stored and processed in accordance with our Privacy Policy.

3. By accepting a quote or by listing a vehicle on the car.co.uk platform, you warrant that you are the owner of the vehicle or that you have the owner’s authorisation to sell the vehicle on their behalf.

4. We do not provide an outcome guarantee. We do not guarantee that the vehicle will be sold or that you will achieve the best price available for the vehicle by using car.co.uk. We exclude all liability to you under these terms where you have relied on our services, including the instant quote service, as evidence of the value of a vehicle.

5. Access to the vehicle. You must allow the Purchasing Company access to the vehicle for inspection and collection. If you do not make the vehicle available for inspection or collection by the Purchasing Company, despite the Purchasing Company’s reasonable efforts to access the vehicle, the Purchasing Company may treat the contract to purchase the vehicle as at an end, even where the vehicle is as described in the listing. We exclude all liability to you for any loss of damage suffered as a result of your failure to grant the Purchasing Company access to the vehicle for inspection and collection.

Instant quote

Unless expressly provided in this agreement, this clause applies solely in relation to the instant quote function described in clause 3.1.1

1. The quote produced by the car.co.uk platform and referred to at 3.1.1 is generated automatically based on your location and the price the Purchasing Companies have indicated they are prepared to pay for the vehicle. This price will take into account the cost of collecting the vehicle and any commission payable to us by the Purchasing Company, but is not guaranteed (see clause 1.1).

2. If you accept the quote provided under clause 3.1.1, the Purchasing Company will agree a date and time with you to inspect the vehicle. You agree to make the vehicle available for inspection and collection at the date and time agreed with the Purchasing Company.

3. If the vehicle is as described by you and is suitable and available for collection, the Purchasing Company will collect the car, and payment will be transferred from the Purchasing Companies account to you as soon as reasonably practical.

4. If the vehicle is not as described (for example the vehicle does not have alloy wheels or a battery) or the vehicle is not suitable or available for collection at the date and time you agreed with the Purchasing Company, the Purchasing Company may reject the vehicle. If the Purchasing Company rejects your vehicle, they must notify us of the rejection and provide evidence that the vehicle was not as described or was not suitable or available for collection.

5. If the Purchasing Company rejects the vehicle, we will have no liability or further obligations to you under this agreement. For the avoidance of doubt, rejection of the adjusted price by you or of the vehicle by the Purchasing Company does not stop you from:

   1. seeking an updated quote under car.co.uk under clause 3.1.1;

   2. listing the vehicle for purchase as a used car or for scrappage by one of the Purchasing Companies under clause 3.1.2; or

   3. auctioning the vehicle in accordance with clause 6.

Two hour listing

Unless expressly provided in this agreement, this clause shall apply solely in relation to the sale of a vehicle further to a two hour listing as described in clause 3.1.2.

1. If you list a vehicle for sale under clause 3.1.2, the vehicle will be advertised on the car.co.uk platform for a period of two hours during which Purchasing Companies may submit offers to you to purchase the vehicle. If you choose to accept a Purchasing Company’s offer, clauses 4.2 to 4.5 will apply in the same way as if you had accepted our instant quote. If you do not accept an offer made to you during the listing period but you wish to continue using car.co.uk to sell the vehicle, the options available to you are as listed at clause 4.5 above.

2. You may accept an offer on the vehicle before the two-hour listing period described in clause 5.1 has lapsed. If you choose to do so, we reserve the right to continue to list the vehicle privately to the Purchasing Companies. The vehicle would no longer appear on our public car.co.uk platform but will remain visible to the Purchasing Companies who may make a higher offer to us than the quote you have accepted. If they make a higher offer to us than the quote you have accepted, we will not be liable to you for the difference in price and you will only be paid the quote).

Auction

Unless expressly provided in this agreement, this clause applies solely in relation to 7-day Auction listings placed by you on the car.co.uk platform.

1. The car.co.uk platform is a sales platform fulfilling an intermediary role. We are a market place, not a traditional auctioneer.

2. Duration. The Auction listing will last for 7 days. We will agree the start time and date during the application process. The listing will always start and end on a business day (for example, if you apply to place a listing on a Saturday, the earliest it will appear on our platform will be the following Monday). During the Auction, Purchasing Companies may submit offers to you for the vehicle. Each Purchasing Company will be able to see the highest offer placed by any other Purchasing Company.

3. Reserve Price . You may set a reserve price for the vehicle. This is the price below which you would not be prepared to sell the vehicle. The Purchasing Companies will not know what the reserve price is. If the reserve price is not met, you are not obliged to sell the vehicle.

4. Obligation to sell. Subject to clause 6.3, you are obliged to accept the highest bid placed by a Purchasing Company during the Auction. You will be notified of the bids placed during the Auction (within the client portal/by email). At the end of the Auction, we will confirm the identity of the highest bidder, to whom you are obliged to sell the vehicle.

5. Payment, inspection and collection. Payment for and inspection and collection of the vehicle shall follow the same procedure as set out in clauses 4.2 to 4.5.

Our contract with you

1. Obtaining an instant quote. Obtaining a quote from our website does not create a contract between you and us under these terms. You use our website in accordance with our Acceptable Use Policy.

2. If you accept our instant quote. . Our contract with you commences when you accept the offer made to you in an instant quote. When you accept the instant quote, you are bound to sell the vehicle, and the Purchasing Company is bound to purchase, the vehicle, subject to clause 4.4.

3. If you are placing a listing with us (for either a two hour listing or an Auction). Our contract with you will commence when we confirm that we will place your listing on the car.co.uk platform.

4. If we cannot accept your listing. If we are unable to accept your application to place a listing with us, we will inform you at the time. Reasons for declining your application include: unexpected limits on our resources which we could not reasonably plan for, your listing is incomplete, or we have identified an error in the description of the vehicle.

5. Your listing reference. We will assign a listing reference to your listing and inform you when we accept your listing application. It will help us if you can tell us the listing reference whenever you contact us about your listing.

6. We only accept listings relating to vehicles based in mainland Great Britain. This excludes Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly and the Channel Islands. Our website is solely for the promotion and sale of vehicles in Great Britain. Unfortunately, we do not accept listing applications or purchases from addresses outside of Great Britain. By submitting your listing to us for publication, you warrant that the vehicle is in a location covered by our services.

Listing content

Please refer to our Acceptable Use Policy regarding the content of your listing. It is your responsibility to ensure that you describe the vehicle accurately and completely to ensure that you are offered the best price the Purchasing Companies can offer for the vehicle and to avoid disappointment or inconvenience. We do not accept any liability for loss or damage suffered by you where you have failed to describe the vehicle accurately.

Your rights to make changes

If you wish to make a change to the listing you have placed, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the timing of supply or anything else which would be necessary as a result of the change to the listing and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change to your listing or the consequences of making the change are unacceptable to you, the changes will not be made.

Our rights to make changes

1. Minor changes to the services. We may change the services to:

   1. reflect changes in relevant laws and regulatory requirements; and

   2. implement minor technical adjustments and improvements, for example to address a security threat. These changes may affect the display of your listing temporarily.

2. More significant changes to the services or to these terms. In addition, we may make more significant changes to the services or to these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.

Providing the services

1. We will provide the listing services on the date(s) and time(s) agreed with you during the application process.

2. We are not responsible for delays outside our control. If our supply of our services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. We will list the product as soon as reasonably practicable after the event outside our control comes to an end.

3. What will happen if you do not give required information to us. We or the Purchasing Company may need certain information from you so that we can list the vehicle, for example, your proof of identity or the make and model of the vehicle which you are listing for sale or scrappage. This will have been requested when you placed your order for the listing via our website. If this information is missing, we will not be able to post your listing. If you do not give us this information when we ask for it, or if you give us incomplete or incorrect information, we may end the contract (and clause 15 will apply) and we will not post the listing. We will not be responsible for supplying our services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

4. Reasons we may suspend the supply of services to you. We may have to suspend the supply of our services to:

   1. deal with technical problems or make minor technical changes;

   2. update the services to reflect changes in relevant laws and regulatory requirements;

   3. make changes to the services as requested by you or notified by us to you (see clause 10).

5. Your rights if we suspend the supply of services.. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. You may contact us to end the contract if we suspend our services, or tell you we are going to suspend it, in each case for a period of more than 5 days and we will not post the listing to the car.co.uk platform unless you make a further application to us.

Your rights to end the contract

1. You can always end your contract with us. Your rights when you end the contract will depend on what services we are providing, how we are performing and when you decide to end the contract:

   1. If you want to end the listing because of something we have done or have told you we are going to do, see clause 12.2;

   2. If you have just changed your mind about your listing, see clause 12.3.;

   3. In all other cases (if we are not at fault and there is no right to change your mind about the listing), see clause 13.

2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 12.2.1 to 12.2.5 below the contract will end immediately. The reasons are:

   1. we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 10.2);

   2. we have told you about an error in the instant quote price provided to you or the description of the services you have ordered and you do not wish to proceed;

   3. there is a risk that supply of the services may be significantly delayed because of events outside our control;

   4. we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 5 days; or

   5. you have a legal right to end the contract because of something we have done wrong.

3. How long do I have to change my mind? You may change your mind and remove your listing from the car.co.uk. before or during the listing period. Listings will automatically be removed from the car.co.uk platform when the listing period comes to an end. This clause does not give you any rights to change your mind once you have agreed to sell a vehicle to a Purchasing Company.

4. When you don't have the right to change your mind. You do not have a right to change your mind:

   1. in respect of the services once these have been completed, even if the statutory, 14 day cancellation period is still running; or

   2. once you have accepted a Purchasing Company’s offer to purchase the vehicle.

How to end the contract with us (including if you have changed your mind)

Tell us you want to end the contract. To end the contract with us, please let us know you wish to do so by contacting us.

Our rights to end the contract

We may end the contract if you break it. We may immediately suspend or terminate this contract and remove your listing from the car.co.uk platform if you breach our terms and conditions.

If there is a problem with the services

1. How to tell us about problems. If you have any questions or complaints about the services, please contact us.

2. Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your statutory legal rights.

   Summary of your key legal rights

   This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

   The Consumer Rights Act 2015 says:

   a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

   b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

   c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

3. Your rights are limited under the terms of this agreement. You do not pay us for the services, therefore your rights are limited under the terms of this agreement as we cannot offer you a refund. Please see clause 18 for details of how we limit our liability.

Price and payment

1. Instant quote and two-hour listing. We do not charge you any upfront cost to use our instant quote functionality or to place a two-hour listing a vehicle for scrappage or for sale as a used vehicle. The price of the service will be a fixed rate commission payable by the Purchasing Company to us.

2. Auction. The price to list a vehicle for Auction is as indicated on the order pages when you submit your application to list an Auction. Payment for the Auction is due on submission of the application to list an Auction and services requiring payment will not be provided until payment is received. You can pay for the services via our payment portal using PayPal or the following cards: Visa, Maestro and MasterCard. Our charges for listing an Auction may change from time to time, but changes will not affect any listings which we have already begun to provide.

3. Payment to you of proceeds of sale. The proceeds of sale from the vehicle for an instant quote will be paid to you by the Purchasing Company. When the vehicle has been collected by the Purchasing Company in accordance with clauses 4.2 or 4.4 (and as referred to in clauses 5.1 and 6.5) of this agreement, the proceeds of sale will be transferred to the account you provided details of at registration.

4. What happens if we got the quote wrong when providing an instant quote. It is always possible that, despite our reasonable efforts, you may be quoted the wrong price for the purchase or scrapping of a vehicle. We will normally take reasonable steps to ensure that our prices are up to date and check quotes before offering a price to you. If when we provided an instant quote which you accept the correct price per ton is less than the Purchasing Company's stated tonnage price at that time, we will pay you the higher amount. If when we provided an instant quote which you accept the correct price per ton is lower than the tonnage price quoted to you, we will contact you for your instructions before the Purchasing Company collects the vehicle.

5. When a Purchasing Company makes a mistake when giving you a quote. We do not monitor or control the quotes given to users by Purchasing Companies. If we are notified of an error in the quote, they have given to you, we will let you know using the contact details you provided to us on registration. If you think a price is wrong, you should let us know or contact the Purchasing Company who gave you the quote. For the avoidance of doubt, we accept no liability in respect of a third party's pricing errors.

6. We accept no liability if you accept an instant quote or an offer pursuant to a listing where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing.

Intellectual property

1. All intellectual property rights in or arising out of or in connection with the services, other than intellectual property rights in the materials provided by you, are or will be owned by us.

2. You grant us a non-exclusive, irrevocable, perpetual and royalty-free licence to use any materials you supply to us for any purpose. You confirm that you own the materials and that neither you nor any third party will seek to assert any moral rights against us in relation to the materials you provide to us. This clause is intended to survive termination of this agreement.

Our responsibility for loss or damage suffered by you

1. We are only responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are only responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. All other liability to you is fully excluded except as set out in clause 18.2.

2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the products as summarised at clause 15.2.

3. Services may vary slightly from their pictures. The images, videos and other media describing or showing the Services or products on our website are for illustrative purposes only. Although we have made every effort to display the colours and layout of our listings accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products or that an identical layout will be achieved when displaying your advert.

4. We are not liable for business losses. We only supply the services for private use. By using our Services, you warrant that you are not acting in the course of trade or business. If you use our services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

5. We are not liable for the content of your listing. We do not monitor or control the content of your listing. By agreeing to these terms and using our services, you agree to comply with our acceptable use policy, that the content of your listing is your sole responsibility and that you shall be responsible for any losses, expenses or other costs we incur as a result of any untrue, inaccurate or unlawful content.

6. We are not liable for any claims relating to the vehicle's write-off status. It is your responsibility to confirm whether the vehicle you wish to advertise has ever been written-off and to include a statement advising of its write-off status in your listing. We will not be liable for the accuracy of the write-off status that is displayed in an advert and will not carry out checks of our own. We will not be liable for any loss you might suffer arising out of the results of a Purchasing Company's write-off checks or your failure to disclose the vehicle's write-off status in your advert.

7. We are not liable for any claims arising from your relationship or dealings with a Purchasing Company. See clause 20.3.

How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy

Other important terms

1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for services not provided.

2. You cannot transfer your rights to someone else. This contract is personal to you and you cannot transfer your rights or your obligations under these terms to another person.

3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Our relationship with the Purchasing Companies is governed by our Purchasing Company Terms of Business. You relationship with the Purchasing Company that buys the vehicle is governed by the contract you enter into with them.

4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts.

7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Centre for Effective Dispute Resolution (CEDR) via their website.